Terms & Conditions

Discover our terms and conditions, privacy policy, and legal information. Here, you’ll
find everything you need to know about shopping with Brodēon. We strive for transparency and aim to provide you with the best possible shopping experience.

 

ZADOR Europe Ltd., Commercial registration No HU25082128, with its registered seat at 8200 - Veszprém, Gátfő Street 9, VPID: HU0031087148 (Herein after referred to as the “Seller”), hereby publishes its Terms and Conditions (herein after referred to as the “T&C”), which apply to buyers of the goods offered in the online store - e-shop on the website www.zador.com (herein after referred to as the “Website”).

BUSINESS TERMS

I. GENERAL PROVISIONS

By confirming their order or by purchasing goods in the store, Buyer accepts these T&C which regulate mutual rights and obligations of the contracting parties resulting from the sale of goods by the Seller. These T&C are binding for both Buyer and Seller, unless otherwise explicitly stated in a contract. These T&C in their current version are part of the Purchase Contract. Rights and obligations which are not explicitly regulated by these T&C follow provisions of generally binding legal regulations, in particular Hungarian Civil Code, as amended.

II. INFORMATION OBLIGATION

The Seller hereby informs the Buyer, and the Buyer acknowledges, that they have been informed by the Seller of the following: (i) Identity of the Seller that is ZADOR Europe Ltd., Commercial registration No HU25082128, with its registered seat at 8200 - Veszprém, Gátfő Street 9, VPID: HU0031087148. Phone numbers, email address (brodeon@zador.com), and other contact details are listed on the Website, in the Contact section.
(ii) Description of goods offered by Seller for sale (hereinafter referred to as the “Goods”) and a description of its main features is always stated on the Website individually for each offered Product.
(iii) Price of the Goods or the manner of its calculation, including all taxes and charges, so that the price is always stated for the individual Goods offered for sale, and this price is always final including VAT.
(iv) Method of payment, including any obligation to pay advances, which must always be listed (possibly with a choice for Buyer) for each individual Goods. Buyer chooses the payment method. Chosen method of payment can no longer be changed without the Seller's consent.
(v) Method of Goods delivery, which must always be listed (possibly with a choice for Buyer) for each individual Goods. Buyer chooses the method. Chosen method of delivery can no longer be changed without the Seller's consent.
(vi) Cost of Goods delivery, which is always stated along with the method of Goods delivery. By choosing the method of Goods delivery, Buyer also agrees with stated costs, which they must pay.
(vii) Details on rights arising from defective performance, as well as warranty rights and other conditions for the exercise of these rights as set out below in these T&C.
(viii) That the Seller holds in digital and protected form, the content of the orders leading to the conclusion of the purchase contract with the Buyer, including personal and other data provided by the Buyer, and uses technical measures appropriate to currently used technical systems and security; the Buyer is entitled to request at any time detailed information of the currently used technical means, and the Seller shall inform the Buyer on request to the necessary extent, unless business secrets and other confidentiality of the Seller’s business conduct are compromised.
(ix) That the digital content of the orders and any other data retained by the Seller is compatible (and usable) with commonly used hardware, i.e. personal computers on PC and Mac platforms by Apple company, and software - commonly used office systems, especially Microsoft Office (word, excel, etc.), Acrobat Reader (PDF format), common Internet formats (html). Seller, in accordance with applicable legal regulations, communicates the above formats and titles in the order of understandable communication in a commonly used form.
(x) Cost of means of distance communication so that no additional costs, charges, etc., are incurred through the use of the Site, except for the necessary internet connection costs paid by the Buyer depending on the Internet connection service used by them.
(xi) The possibility of withdrawal in such a way that the Buyer has the right to withdraw from the purchase contract without giving any reason, within 14 days from the date of taking over the Goods (its last part), as indicated below, and that in case of withdrawal from the purchase contract the Buyer shall bear the costs of returning the goods and, in the case of a contract concluded by means of distance communication, the cost of returning the Goods if such Goods cannot be returned by common postal means.
(xii) That the Buyer is entitled to send the Seller complaints in any form and in any matter and the Seller will deal with them and will do everything in their power to do so; the Buyer may also address a complaint to a supervisor or state oversight body, which is (a) the Hungarian Consumer Protection Authority for consumer protection, (b) Trade Licensing Offices (https://mkeh.gov.hu/) - supervision of compliance, (c) the Personal Data Protection Authority (www.naih.hu) - the protection of personal data, (d) extrajudicial dispute resolution in Hungary; in the event that the parties do not agree to resolve their disputes amicably, any of them may apply to the appropriate court.
(xiii) That the order will be electronically deposited and access to the Buyer will be allowed upon request.
(xiv) That the order and other steps leading to the conclusion of the Purchase Agreement and the Site are in the Hungarian language.
(xv) That the purchase agreement is concluded by ordering the Goods through the Site, i.e., filling in the necessary data in the order form and confirming the order.
(xvi) That, in the event of errors during data input, before the buyer confirms the order, it is possible to make corrections in the same way in which the incorrect data was entered.
(xvii) That the Seller publishes on the Site codes of conduct that are binding for him or which he voluntarily complies with; in the event that the Site does not contain a Code of Conduct, there is no Code of Conduct for the Seller yet binding.
(xviii) That the Buyer is entitled to download these T&C in text form from the Sites, as well as the sent order.

If any provision of these T&C deviates from Hungarian consumer protection law, it is disregarded. This also applies if the Buyer renounces special rights granted by the law.

X. DEFECTIVE PERFORMANCE AND WARRANTY

X.1. The rights and obligations of the parties regarding defective performance are governed by the applicable general regulations, in particular by the Civil Code.

X.2. The Seller is responsible to the Buyer for ensuring that the Goods are free from defects upon delivery. In particular, the Seller guarantees to the Buyer that at the time of acceptance of the Goods:

• The Goods have the agreed or legally expected characteristics.
• The Goods are suitable for the purpose that the Seller states or for which such Goods are usually used.
• The Goods are in the appropriate quantity, size, or weight as specified in the order.
• The Goods comply with the requirements of legal regulations.

X.3. In the event that the Goods delivered are defective, the Buyer is entitled to assert rights under defective performance within 24 months from receipt of the Goods unless a longer warranty period is provided.

X.4. If a defect is detected on the Goods, the Buyer has the right to request either repair, replacement, or a reasonable discount. If the defect is substantial and cannot be removed, the Buyer may withdraw from the contract.

X.5. The Seller shall not be liable for defects in the Goods if:

• The defect was caused by the Buyer, especially due to improper handling or storage.
• The defect arose as a result of normal wear and tear.

X.6. In case of asserting a claim due to a defect in the Goods, the Buyer is required to notify the Seller without undue delay via the provided contact details and return the defective Goods for assessment.

XI. FORCE MAJEURE

XI.1. The Seller is not responsible for any delay or failure to fulfill obligations under the Contract if such delay or failure is caused by circumstances beyond their reasonable control (force majeure). Force majeure events include, but are not limited to, natural disasters, war, government restrictions, strikes, or other significant disruptions in supply or transport.

XI.2. If a force majeure event occurs, the affected party must notify the other party in writing and shall take all reasonable measures to minimize the impact of the event.

XI.3. In case of force majeure, the deadlines set out in the Contract may be extended for a reasonable period corresponding to the duration of the force majeure.

XII. FINAL PROVISIONS

XII.1. These Terms and Conditions are valid and effective from [Insert Date] and apply to all contracts concluded between the Seller and the Buyer through the Seller's e-shop on the Website.

XII.2. The Seller reserves the right to modify or amend these Terms and Conditions. The version of the Terms and Conditions valid at the time of the conclusion of the Contract shall apply to the Contract.

XII.3. These Terms and Conditions are governed by and construed in accordance with the laws of Hungary, and any disputes arising under or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of Hungary.

X. LIABILITY FOR DEFECTIVE PRODUCTS, WARRANTIES, APPLICATION OF CLAIMS

X.1. The Seller guarantees to the Buyer that the Goods have no defects. In particular, the Seller guarantees to the Buyer that at the time the Buyer took over the Goods:

• (i) the Goods have the properties that have been negotiated by the parties and, in the absence of such an arrangement, have such properties as the Seller or the manufacturer have described, or which the Buyer has expected with regard to the nature of the Goods and the advertising they have performed,
• (ii) the Goods fit the purpose of their use as defined by the Seller, or according to normal usage of a thing of this kind,
• (iii) the Goods fit the quality or performance of the agreed sample or original if the quality or design has been determined on the basis of the agreed sample or original,
• (iv) the Goods are in an appropriate quantity, degree, or weight, and
• (v) the Goods comply with legal requirements.

X.2. If a defect occurs within six months of the takeover, it is assumed that the item was defective already at takeover.
X.3. The time from the exercise of the right of liability for defects until the Buyer is obliged to take over the Goods after the termination of the claim is not counted into the warranty period. If the Goods are exchanged, the warranty period starts running again from the collection of the new item. The same applies to the relevant part if it is exchanged. The warranty period cannot be confused with the durability of the Goods, that is, the period during which the Goods may, due to their properties, the purpose, and the differences in the intensity of their use, withstand the correct use and care.

BUYER'S RIGHTS FROM DEFECTS

1. The Buyer retains the right to submit a claim of defective Goods within 24 months after receiving the Goods. This does not apply to Goods sold at a lower price for a defect for which the lower price has been agreed, (b) to the wear and tear of a thing caused by its usual use, (c) to a defect of used Goods corresponding to the degree of use or wear that the Goods showed upon collection, or (d) if it arises from the nature of the Goods and the arrangement of the parties.
2. If a period during which the item can be used (durability) is stated on the goods sold, on the packaging, in the instructions attached to the item, or in the advertisement, the warranty applies for this period of time.
3. The Seller shall certify to the Buyer in writing the extent and duration of their obligations in the event of defective performance. The Seller shall also indicate their name, address, and identification, or any other information necessary to establish their identity. If necessary, the Seller shall explain in a comprehensible manner the content, scope, terms, and duration of its liability, and the way its rights may be exercised. Such certification may be replaced by proof of purchase of the Goods, unless the nature of the Goods prevents this.
4. If Goods are defective, the Buyer may require:

• (i) delivery of new Goods without defects if this requirement is not disproportionate due to the nature of the defect (in particular, if the defect can be eliminated without undue delay, unless otherwise agreed by the parties or if it is a minor defect that does not impede the use of the Goods),
• (ii) if the defect relates only to a part of the Goods, the Buyer may only require the replacement of that part,
• (iii) if, due to the nature of the defect of the Goods, the procedures in paragraphs (i) and (ii) are disproportionate (in particular, if the defect can be remedied without undue delay, i.e., no later than 30 days unless otherwise agreed by the parties), the Buyer has the right to free removal of defects,
• (iv) if the above procedure is not possible under the previous paragraphs, the Buyer may withdraw from the Contract.

9. In the case of a defect that can be remedied, if the Buyer cannot properly use the Goods due to repeated defects after repair or a greater number of defects, the Buyer has the right to receive new Goods or to have the defective part replaced. In this case, the Buyer has the right to withdraw from the contract.
10. If the Buyer does not withdraw from the Contract or does not exercise the right to a new item without defects, to replacement of its component, or repair of the item, they may also request a reasonable discount. The Buyer has the right to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its part, or repair it, as well as if the Seller fails to remedy within a reasonable time or if the remedy would cause the Buyer serious difficulties.
11. The right to receive remedy expires if the Buyer knew about the defect before collecting the Goods or if the Buyer caused the defect.
12. If the Goods have a defect from which the Seller is bound, and in the case of Goods sold at a lower price or used Goods, the Buyer has the right to exchange the Goods or the right to a reasonable discount.
13. Rights of defective performance (claim) are exercised by the Seller from whom the Goods were purchased.
14. If the Buyer is entitled to a defective performance claim, the Seller shall confirm in writing the date, the repair to be made, and its duration.
15. The Buyer is obliged to notify the Seller that the Goods are defective and to claim the Goods without undue delay after the defect is detected (The Seller is not responsible for the defect or the increase of the extent of the defect if the Buyer kept using the Goods after finding the defect). At the time of reporting the defect or claiming the Goods, the Buyer informs the Seller of how the defect manifests itself and their request for the way of handling the complaint. Their choice may not be changed unless agreed with the Seller otherwise.
16. The place of claim is the Seller's office at ZADOR Europe Ltd., 8200 - Veszprém, Gátfő Street 9, and only after previous communication. To speed up communication, the Buyer will mark the shipment containing the Goods claimed and the above documents with the inscription "CLAIM" and will provide sufficient contact details, in particular address and telephone number. The Seller does not collect any unsolicited shipments with cash on delivery or at the Seller's expense.
17. The Buyer is required to prove that the Goods have been purchased from the Seller and that the defect is being reported within a reasonable time. Without proof of these facts, the Seller is not obliged to accept the claim.
18. In order to assess the defects and settle them, the Buyer is obliged to hand over the Goods so that the complaint can be assessed and dealt with.
19. The Seller or a person authorized by them decides on a claim immediately after the Goods have been properly submitted for consideration, in complex cases within three business days. This period does not include the reasonable time, depending on the type of Goods, needed to expertly assess the defect. Claims, including the removal of a defect, must be settled without undue delay, no later than 30 days after the date of claim submission, unless the Buyer agrees to a longer period.
20. The Supplier will notify the Buyer of the settlement of the complaint by email or SMS if the Buyer has communicated it.
21. When the claim was made, what is the content of the claim, and how the Buyer wishes for the claim to be settled, as well as the repair and the duration of such, or the way the complaint is settled (including any written reasoning for the rejection of the claim) will be confirmed by the Seller in writing.
22. If the Goods were sent by a shipping service, they will be automatically sent to the Buyer's address after processing; otherwise, they will be ready to be collected at the place of claim.
23. In the event that the Buyer fails to collect the Goods complained of within the specified period, the Seller shall be entitled to charge the Purchaser a reasonable and appropriate amount.
24. In the case of a legitimate claim, the Buyer is entitled to the reimbursement of the expenses incurred when claiming (including payment of the cost of transporting the Goods to the claim).